Episode 23 · · 22:25
The Season You Saw ComingTIGTA — “The Internal Revenue Service’s Readiness for the 2026 Filing Season” (memorandum, Jan. 26, 2026: staffing down ~19,000/19% to October 2021 levels; k...
Episode 22 · · 25:26
The Cost of a Bad First WindowFenergo — “Global Financial Institutions Struggle with Rising Client Losses and Compliance Costs as AI Adoption Increases” (2025 survey of 600 senior de...
Episode 21 · · 20:04
The Gym: Paying Not to GoDellaVigna & Malmendier, “Paying Not to Go to the Gym,” American Economic Review 96(3), 2006, pp. 694–719 (members on flat monthly contracts averaged ~4.3 vi...
Episode 20 · · 20:42
The Research: Why Perfect Doesn’t SellNorthwestern University Medill Spiegel Research Center — How Online Reviews Influence Sales (purchase likelihood peaks at 4.0–4.7 stars; “five s...
Episode 19 · · 20:08
The Cost of DisengagementGallup — The World’s $8.8 Trillion Workplace Problem (State of the Global Workplace)Employee Experience Drives Customer ExperienceGlassdoor Research — The Li...
Episode 18 · · 24:13
What do a billion-dollar retail collapse, a broken app, and an abandoned shopping cart have in common? They’re all part of the same hidden bill, and most companies don’t realize they...
Episode 17 · · 25:20
A century ago, companies deliberately made products that wouldn’t last. Today, that model is being dismantled—by regulators, by consumers, and by a new generation of businesses built...
Episode 16 · · 20:50
A productivity app on the brink of collapse rebuilt itself in a small apartment in Kyoto—and a decade later became an $11 billion company with 100 million users. What changed? Not th...
Episode 15 · · 21:49
Everyone says customers want transparency — open salaries, open supply chains, open decision-making. But when does sharing become oversharing? In this episode of Marginally Better, J...
Episode 14 · · 22:47
By 2030, all 73 million U.S. Boomers will be 65+—and they control the majority of household wealth. So why do so many products, stores, and apps ignore them? In this episode of Margi...
Episode 13 · · 23:21
Americans spend 37 billion hours a year waiting—about 118 hours per person—but smart brands are turning that dead time into delight. In this episode of Marginally Better, Joe Taylor,...
Episode 12 · · 24:56
Ever ordered from three “different” restaurants and gotten the same fries, same sticker, same address? This episode of Marginally Better digs into the ghost-kitchen gold rush—and the...
Episode 11 · · 22:53
What if telling customers not to buy is the smartest growth move you can make? In this episode of Marginally Better, Joe Taylor, Jr. explores the Repair Renaissance—from Patagonia’s ...
Episode 10 · · 23:43
Do customers really value privacy—or will they trade it for a coupon code? In this episode of Marginally Better, Joe Taylor, Jr. unpacks the “privacy paradox” where 86% of people cla...
Episode 9 · · 26:03
In a world where Gen Z would rather lose a finger than make a phone call, how do businesses keep real human connections alive? In this episode of Marginally Better, Joe Taylor, Jr. e...
Episode 8 · · 23:18
What do your customers really want: personalization or privacy? In this episode of Marginally Better, Joe Taylor, Jr. explores the “Privacy Paradox” reshaping modern business. We’ll ...
Episode 7 · · 26:08
“Move fast and break things” might’ve been the startup mantra of the early 2000s—but in 2025, it’s costing companies customers, credibility, and billions in returns. In this episode ...
Episode 6 · · 25:31
Struggling to check out on your phone? You’re not alone. In this episode of Marginally Better, host Joe Taylor Jr. uncovers why most mobile experiences still fall flat despite making...
Episode 5 · · 25:36
Is your small business secretly holding the upper hand? In this episode of Marginally Better, Joe Taylor, Jr. explores why the tiniest companies are winning big in a world of sky-hig...
Episode 4 · · 26:56
AI gone rogue, broken feedback loops, and cancellation nightmares—this episode of Marginally Better exposes how even well-intentioned CX efforts can backfire. Joe Taylor, Jr. unpacks...