Episode 22

The Onboarding Opportunity

July 2, 2026 · 25:26

The Cost of a Bad First Window

Fenergo — “Global Financial Institutions Struggle with Rising Client Losses and Compliance Costs as AI Adoption Increases” (2025 survey of 600 senior decision-makers; 70% lost clients to slow onboarding, up from 67% in 2024 and 48% in 2023; onboarding abandonment averaging ~10%; U.K. corporate banks averaging 6+ weeks)
Crowdfund Insider — “Global Financial Institutions Are Losing Clients Due To Inefficient Digital Onboarding Processes: Fenergo” (Oct. 9, 2025)
FinTech Global — “70% of banks lose clients due to slow onboarding” (Oct. 8, 2025)
OnRamp — “2026 State of Customer Onboarding: Key Findings from 161 Leaders” (Feb. 2026; companies that cut onboarding investment mostly saw churn rise within six months; 57% tie friction to revenue)
Business of Apps — App Retention Rates data (average app loses ~three-quarters of users within days; 30-day retention in the low single digits)

The Feature: Slack’s “Magic Number”

The Counterweight: Super Mario Bros. World 1–1

Product Mentioned

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