A century ago, companies deliberately made products that wouldn’t last. Today, that model is being dismantled—by regulators, by consumers, and by a new generation of businesses built around repair, not replacement.In this episode of Marginally Better, Joe Taylor, Jr. explores the repair relationship revolution—from sweeping right-to-repair laws reshaping global manufacturing to companies like Framework and Lodge building loyalty through products designed to last. It’s a story about more than hardware—it’s about how fixing what’s broken can create stronger customer relationships than replacing what works, and why the future belongs to businesses that design for longevity, trust, and connection.Episode Links:Wikipedia — Phoebus cartelThe Great Lightbulb ConspiracyLightbulb Cartel a Dark Spot in Lighting HistoryOregon Passes Right to Repair Law: First to Ban Parts PairingOregon Legislature passes Right to Repair bill after four-year student effortOregon Legislature — SB 1596 Final Text (Chapter 69, 2024 Laws)Common rules promoting the repair of goodsIncoming EU right to repair requirements: The key things every global manufacturer should knowEuropean Parliament — Right to repair: the EU's actions to make repairs more attractiveRight to Repair Europe — The state of Right to Repair in 2026Apple Support — Self Service RepairApple to expand repair options with support for used genuine parts (April 2024)AppleInsider — Apple expands Self Service Repair to iPhone 17 lineupAppleInsider — iPhone 17e & M4 iPad Air parts now on Self Service Repair StoreThe Global E-waste Monitor 2024 (UNITAR / ITU)
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A century ago, companies deliberately made products that wouldn’t last. Today, that model is being dismantled—by regulators, by consumers, and by a new generation of businesses built around repair, not replacement.
In this episode of Marginally Better, Joe Taylor, Jr. explores the repair relationship revolution—from sweeping right-to-repair laws reshaping global manufacturing to companies like Framework and Lodge building loyalty through products designed to last. It’s a story about more than hardware—it’s about how fixing what’s broken can create stronger customer relationships than replacing what works, and why the future belongs to businesses that design for longevity, trust, and connection.
