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The Hidden Cost of Disengagement

Episode 19

The Hidden Cost of Disengagement

June 10, 2026 · 20:08

The Cost of Disengagement

Gallup — The World’s $8.8 Trillion Workplace Problem (State of the Global Workplace)

Employee Experience Drives Customer Experience

Glassdoor Research — The Link Between Glassdoor Reviews and Customer Satisfaction (Chamberlain & Zhao)
Harvard Business Review — Engaged Employees Create Better Customer Experiences (April 2023)
Harvard Business Review Analytic Services — The Impact of Employee Engagement on Customer Experience (report PDF)

Costco Case Study

Products Mentioned

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